PRACTICE INFORMATION

Exceeding Expectations One Patient at a Time

Appointments
Appointments are generally made at intervals of 10-15 minutes. At this practice, we tried to accommodate patients with urgent problems and patients who may need a longer consultation (these include medical examinations, checkups and multiple or complex problems). If you need a longer consultation, please notify the receptionist and we will be happy to make the appointment according to the circumstances.


Medical Certificates
Medical certificates can only be provided if you have seen the doctor during your illness.


Medical Emergencies
Emergency presentations such as chest pain needs to be seen urgently,  please contact 000 or attend the closest hospital in your area.


Fiona Stanley Hospital
102-118 Murdoch Drive, Murdoch WA 6150

Armadale Health Services

3056 Albany Hwy, Mount Nsura WA 6112


After Hours Services
This practice has an arrangement with Perth After Hours (08 6380 1328) and After Hours Home Doctor (1300 37 86 63) to provide after hours service to the clinic patients. This will allow our practice’s patients are able to obtain 24 hour medical care. 


Home Visits

We provide home visits to our patients within 3km radius from our clinic but it is at the discretion of the treating doctor..


Issuing of Test Results
Patients having pathology and other investigations should have an appointment made for review of these results. If urgent, we will contact you to arrange an appointment to discuss your results.
Please note that we will do our best to follow up your results, however, patients also have responsibility in their own health care; this includes the seeking of results.
At this practice, test results must never be released by a member of staff unless specifically advised to do so by the treating or duty doctor.

 

Recall/Reminder System
This practice has a recall system for Pap smear, colonoscopy, immunisation, flu vaccination and other health assessments. If you don’t want to be reminded, please let the doctor or receptionists know.


Management of Patient Health Information
The patient medical record is a private and confidential document outlining interactions between the patient and the doctor. Always ensure that access to patient information remains limited to relevant members of practice staff and is not made available to members of the public including immediate family members unless the patient is a minor.
The Practice adheres to the Privacy Act and Australian Privacy Principles (APP). 
The Practice will provide a copy of the Practice Policy upon request.


Feedback/Complaints
This practice aspires to provide exceptional health care. However, if you are concerned or not happy with our services or facilities, please advise the reception staff, manager/s or the doctor. 
Every feedback / complaint, no matter how minor it may appear, will be taken seriously, appropriately investigated and responded to accordingly in a timely manner.

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